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Commercial service operations

Commercial service, handled from start to finish.

RideWrench connects fleets with verified providers to get breakdowns resolved and equipment back in service.

One platform. Every step. Clear visibility.

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Breakdown reportedTRK-1047 · I-44 West

No start · Electrical issue · Roadside

Reported
Provider assignedHenderson Truck Center

Technician dispatched · ETA 28 min

En route
Invoice approved$1,285.00

Labor, parts, taxes · 4 evidence files

Approved
One service event

Built for both sides of the work.

The same event becomes the fleet’s control center and the provider’s work order.

Fleet operations

Report, source, authorize, track, review, and pay.

Service event RW-1047En route
Provider
Henderson Truck Center
ETA
28 minutes
Evidence
4 files
Invoice
Pending review
Provider location sharing active
Provider operations

Accept, estimate, dispatch, document, invoice, and collect.

Work order RW-1047In progress
Technician
Mike Johnson
Labor
2.5 hours
Parts
Starter relay
Invoice
Ready to create
Completion evidence verified
01Report

Capture the unit, exact location, issue, and photos.

02Match

Compare capable providers and request a response.

03Complete

Track the technician, work performed, parts, and evidence.

04Pay

Review the itemized invoice and approve settlement.

One connected operation

Built for both sides of every service event.

Fleets and providers work from the same record, with the controls and information appropriate to each role.

Fleet operations

Report the event, select the provider, follow the work, review evidence, and approve payment.

  • Breakdowns and planned maintenance
  • Private provider network and lane coverage
  • Invoice approval and payment control
Create a fleet workspace

Provider operations

Receive work, dispatch technicians, document repairs, manage shop inventory, and invoice fleets.

  • Assignments, estimates, and dispatch
  • Technician updates and completion evidence
  • Parts, labor, invoicing, and payouts
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RideWrench: Keep Every Fleet MovingFleet and service operations, connected across equipment, lanes, locations, and teams.

Fleet service and shop operations

One platform for the customer relationship and the work behind it.

Give fleets a professional service workflow while providers run dispatch, locations, technicians, inventory, invoicing, and collections.

However your operation moves

One service operating layer for every fleet.

RideWrench adapts the workflow to the equipment, location, service, and people involved, without forcing each fleet segment into a different product.
01DetectIssue or service need
02SourceRight provider and capability
03CoordinatePeople, approvals, and status
04DocumentWork, evidence, and outcome
05ImproveHistory, coverage, and decisions
Commercial trucking

A loaded tractor derates on the interstate.

The fleet shares the exact location and operating condition, compares qualified help, and follows the response through verified completion.

Roadside event → back in service
Intermodal drayage

A chassis defect appears before the next gate move.

Equipment, terminal, container, appointment, and repair context stay together while the fleet and provider coordinate the work.

Gate-ready repair with evidence
Temperature-controlled

A reefer alarm puts the load and schedule at risk.

RideWrench keeps urgency, location, temperature context, technician findings, and completion proof on one service record.

Cold-chain context preserved
Private & vocational fleets

Planned work cannot interrupt the route or jobsite.

Teams align inspections, maintenance, provider coverage, approvals, and service history to how the equipment actually operates.

Maintenance aligned to operations
Service providers

One business serves roadside, yard, terminal, and shop work.

Providers receive requests, estimate work, dispatch people, record parts and labor, invoice fleets, and reconcile payment in one workflow.

Dispatch → documented revenue
Built around every serviceable asset
Power unitsTrailersIntermodal chassisISO & domestic containersReefersVocational & specialty equipment
For fleetsEvery equipment mix, service event, lane, network, and dollar
For providersRoadside, terminal, yard, mobile, and shop operations
Explore the complete workflow